You’ve Got Questions? We’ve Got Answers.

Browse our frequently asked questions. Don’t see what you’re looking for? Contact us below. We’re just a click away.
We already have a supplier. Why should we switch to CBMmart?

A large part of our business model, and the reason we are able to provide such advantageous pricing to our clients, is our ability to “cut out the middleman” so to speak, which reduces costs and allows us to transfer those savings on to you. With a history of producing products for top-tier brands, our factories and their staff know what it means to make quality materials. By placing your customized order with CBMmart, you’re getting direct access to top-quality, energy efficient, eco-friendly, and personalizable materials delivered directly to you, without the brand name price tag. No frills, no fuss. We’re also here with design support and a devoted customer service team every step of the way. With CBMmart, your project is in good hands.

I’m hesitant about the quality of Chinese products at discounted prices. Can you tell me more about your product quality guarantee

Though we are able to provide competitive pricing on CBMmart materials, we never do so at the sacrifice of our products’ quality. Our factories and their staff have experience producing top-notch products for name brand suppliers. To ensure you’re confident with the standard of our products, we offer samples for evaluation before you commit to placing an order, and we also can provide product warranties for added assurance. We invite you to browse our positive reviews on third party sites like Facebook and Alibaba (where we have earned the rank of Top 10 Gold Supplier), and we also welcome client visits to our factories for your own quality checks.

What if the product I receive is not exact to the approved drawing and dimensions?

We employ strict and thorough guidelines to ensure that every step of the production process, from design to finished product, is done correctly. Before your product is shipped, we provide detailed photos and videos of the item for your approval. Additionally, for custom products like kitchen cabinets, staircases, and wardrobes, we conduct installation tests to assure the final dimensions are to the appropriate scale. Throughout our production process, we employ thorough quality control checks. However, if for any reason you find that the product you receive is not to the specifications of the approved drawing and dimensions, our customer service team will be there to resolve the issue. Your satisfaction is our number one goal.

What happens if my products are broken or damaged during shipment or transportation?

Our team of packing experts utilize standardized exporting packing methods to ensure no damage is done to your materials in the transportation process. Not only have our shipping partners been ranked in the top 10 shipping companies in China, but we also purchase insurance for each of our customers to protect every order should any damage occur during the shipping process. So you can rest assured you’re covered.

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Contact Us

If you have additional questions or would like to start a dialogue about working together, we’re ready and promise to respond to your inquiry in a timely manner.

If you are a builder or developer

If you are working on your own home

If you are a real estate agent

If you are a designer looking to expand your clientele by working with us

If you happen to be one of them, here is your chance to get your voice heard.

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